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Stay at the panoramic Dorsett Grand Subang in Subang Jaya. Enjoy spacious rooms, 2 restaurants, 2 bars, outdoor pool, wellness spa, and free shuttle service. Discover vibrant Bandar Sunway neighborhood with attractions like Sunway Lagoon Theme Park and Sunway Pyramid Mall. Book now! Conveniently located in Bandar Sunway, Kuala Lumpur, Dorsett Grand Subang offers a vibrant and comfortable stay for two travelers. Start your day with a sumptuous breakfast before exploring Sunway Lagoon Theme Park and Sunway Pyramid Mall. Enjoy stunning city or lake views from select rooms. With complimentary Wi-Fi and essential amenities, Dorsett Grand Subang guarantees your comfort. Perfect for both business and leisure travelers, book now for a memorable journey. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Check-in [24-hour]
Airport transfer
Great Breakfast
Great View
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Fitness center
Swimming pool [outdoor]
Free Wi-Fi in all rooms!
Check-in/out [express]
8 travelers have booked today.
Based on 10,874 verified reviews
8.1
8.1
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Location rating score
Value for money | 8.0 |
Distance to city center | 27 km |
Location rating | 8.1 |
Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
Distance to airport | 7.1 km |
Does Dorsett Grand Subang have a swimming pool?
While staying at Dorsett Grand Subang, you can enjoy the swimming pool facility to get your day started the right way with a splash for a stimulating morning or evening.
What types of facilities are available for children at Dorsett Grand Subang?
While on vacation with your family members, your children can also discover the fun in sports and recreation facilities offered at Dorsett Grand Subang such as kids pool.
What procedures does Dorsett Grand Subang take in terms of hygiene, safety, and cleanliness?
Dorsett Grand Subang satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes prepared with first aid kit, sterilizing equipment, and staff trained in safety protocol for added safety precautions and hygiene protocols.
What bars are nearby Dorsett Grand Subang?
While staying at Dorsett Grand Subang, enjoy your evening or night out at Club 9 Pool, Little Bally Cafe, and Mark's Place to make the most out of your nightlife.
When was Dorsett Grand Subang built?
Dorsett Grand Subang was built in 1981.
In which languages can Dorsett Grand Subang's employees communicate?
Dorsett Grand Subang can speak in 5 languages and supports popular languages such as English and Mandarin Chinese for guest visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
What is the typical rating that past Business travelers' have given to Dorsett Grand Subang?
Past business travelers that have stayed at this property have given Dorsett Grand Subang an average rating of 7.8. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Couples' have given to Dorsett Grand Subang?
Past couple travelers that have stayed at this property have given Dorsett Grand Subang an average rating of 8.0. You can look up on more in depth customer reviews, and feedback by filtering for a specific type of verified guest travelers down in the review section.
Is breakfast offered at Dorsett Grand Subang?
Wake up to an amazing continental, a la carte, and buffet breakfast at Dorsett Grand Subang. Customers can enjoy breakfast offered with an additional charge of 60 MYR for adults and 30 MYR for children if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.
Discover the Luxurious Oasis of Dorsett Grand Subang
Welcome to Dorsett Grand Subang, a 5-star hotel nestled in the vibrant city of Kuala Lumpur, Malaysia. Boasting a prime location just 22 kilometers from the city center, this luxurious oasis offers a tranquil escape from the bustling urban life. With 465 elegantly designed rooms, Dorsett Grand Subang provides a haven of comfort and style for both business and leisure travelers.
Step into the grand lobby of this majestic hotel and be greeted by warm hospitality and impeccable service. Built in 1981 and last renovated in 2016, Dorsett Grand Subang combines timeless elegance with modern amenities to create an unforgettable stay. From the moment you check in at 03:00 PM until your departure at 12:00 PM, every detail is carefully attended to, ensuring a seamless experience.
Families traveling with children will appreciate the child-friendly policy of Dorsett Grand Subang. Children between the ages of 3 to 11 can stay free of charge, making it an ideal choice for a family getaway. Whether you're exploring the nearby attractions or simply enjoying the hotel's facilities, you can rest assured that your little ones will be well taken care of.
Conveniently located just 45 minutes away from the airport, Dorsett Grand Subang offers easy access for travelers arriving or departing from Kuala Lumpur. The hotel's spacious and well-appointed rooms provide a comfortable retreat after a long journey. With a range of amenities and services, including a fitness center, swimming pool, and multiple dining options, Dorsett Grand Subang ensures that every guest's needs are met.
Experience the epitome of luxury and relaxation at Dorsett Grand Subang. Whether you're traveling for business or leisure, this 5-star hotel promises an unforgettable stay in Kuala Lumpur. Book your stay today and immerse yourself in the opulence and charm of this remarkable destination.
Unwind and Indulge in Dorsett Grand Subang's Entertainment Facilities
At Dorsett Grand Subang, the entertainment facilities are designed to provide guests with a truly unforgettable experience. Whether you're looking to socialize, relax, or rejuvenate, this hotel has it all. The bar is the perfect place to unwind after a long day of exploring Kuala Lumpur. Sip on expertly crafted cocktails while enjoying the vibrant atmosphere and mingling with fellow travelers.
For those seeking ultimate relaxation, the sauna and steam room are a must-visit. Step into a world of tranquility as you indulge in the soothing heat and let your worries melt away. The sauna and steam room offer a rejuvenating escape, leaving you feeling refreshed and revitalized.
Surrounded by lush greenery, the hotel's garden provides a serene oasis in the heart of the city. Take a leisurely stroll, find a quiet spot to read a book, or simply enjoy the peaceful ambiance. The garden offers a welcome respite from the hustle and bustle of Kuala Lumpur, allowing guests to connect with nature and find inner peace.
With its exceptional bar, luxurious sauna and steam room, and beautiful garden, Dorsett Grand Subang truly caters to all your entertainment needs. Immerse yourself in the vibrant social scene, unwind in the tranquil spa facilities, or simply bask in the serenity of the garden. Your stay at Dorsett Grand Subang will be an experience to remember.
Stay Active and Energized at Dorsett Grand Subang's Sports Facilities
Dorsett Grand Subang is a haven for sports enthusiasts, offering a range of top-notch facilities to keep you active and energized throughout your stay. Whether you're a fitness fanatic or simply looking to unwind, this hotel has something for everyone.
Start your day with a workout at the state-of-the-art fitness center. Equipped with modern exercise machines and equipment, it provides the perfect setting for a productive workout session. Whether you prefer cardio exercises or strength training, you'll find everything you need to stay in shape and maintain your fitness routine.
Cool off and take a refreshing dip in the outdoor pool. Surrounded by lush greenery and offering breathtaking views, the pool is a serene oasis where you can relax and rejuvenate. Whether you want to swim a few laps or simply soak up the sun on a comfortable lounger, the pool area is the perfect spot to unwind and enjoy some leisure time.
Best of all, the fitness center and outdoor pool are both complimentary for guests, allowing you to make the most of your stay without any additional charges. So, whether you're looking to break a sweat or simply relax by the pool, Dorsett Grand Subang's sports facilities have got you covered.
Convenience Facilities at Dorsett Grand Subang
Experience unparalleled convenience and comfort during your stay at Dorsett Grand Subang in Kuala Lumpur. With a wide range of convenience facilities available, your every need will be catered to effortlessly.
Our 24-hour room service ensures that you can indulge in delicious meals and snacks at any time of the day or night, without having to leave the comfort of your room. Our laundry service takes care of your clothing needs, ensuring that you always look your best. For added peace of mind, our safety deposit boxes are available to store your valuable belongings securely.
Our dedicated concierge team is always ready to assist you with any requests or information you may need, ensuring a hassle-free stay. Stay connected with our complimentary Wi-Fi in public areas, allowing you to stay in touch with loved ones or catch up on work. For our guests who smoke, we have a designated smoking area available. In addition, all our rooms are equipped with free Wi-Fi, so you can stay connected and productive throughout your stay.
For added convenience, we offer dry cleaning services, express check-in/check-out, and luggage storage facilities. Our daily housekeeping ensures that your room is always clean and tidy, allowing you to relax and unwind after a long day of exploring the city. With our range of convenience facilities, your stay at Dorsett Grand Subang will be nothing short of exceptional.
Convenient and Hassle-Free Transport Facilities at Dorsett Grand Subang
At Dorsett Grand Subang, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of convenient and hassle-free transport facilities to ensure your stay with us is as comfortable as possible.
For those arriving from the airport, our airport transfer service is available to whisk you away to the hotel in style and comfort. If you're looking to explore the city or go on exciting tours, our helpful staff can assist you with arranging tours and providing ticket services.
Parking is made easy with our valet parking and car park facilities. Whether you choose to self-park or utilize our valet service, you can rest assured that your vehicle will be in safe hands. Additionally, we offer a shuttle service for your convenience, making it easy for you to explore nearby attractions and shopping centers. If you prefer to drive around the city yourself, we also provide car hire services. And if you need a taxi, our dedicated taxi service is just a phone call away. Please note that car park charges may apply for onsite parking.
With our comprehensive range of transport facilities, you can relax and enjoy your stay at Dorsett Grand Subang, knowing that your travel needs are well taken care of.
Luxurious Room Facilities at Dorsett Grand Subang
At Dorsett Grand Subang, every detail has been carefully considered to ensure a luxurious and comfortable stay for guests. The well-appointed rooms feature state-of-the-art amenities, including air conditioning to keep you cool and refreshed throughout your stay. Slip into a plush bathrobe and unwind after a long day, or catch up on the latest news with a complimentary daily newspaper.
For entertainment options, the rooms are equipped with a wide selection of in-house movies, ensuring that you never run out of things to watch. Stay perfectly groomed with the convenience of a hairdryer, and enjoy your favorite shows on the television with satellite/cable TV channels. The mini bar is fully stocked with a variety of beverages and snacks, allowing you to indulge in a refreshing drink or a quick bite without leaving the comfort of your room. Additionally, a refrigerator is provided to keep your drinks and snacks chilled throughout your stay.
With these exceptional room facilities, Dorsett Grand Subang guarantees a truly memorable and enjoyable stay for all guests. Whether you are traveling for business or leisure, you can expect nothing but the best in comfort and convenience at this luxurious hotel in Kuala Lumpur, Malaysia.
Indulge in Culinary Delights at Dorsett Grand Subang
At Dorsett Grand Subang, guests can indulge in a wide array of culinary delights without ever having to leave the comfort of the hotel. With a range of dining facilities available, there is something to satisfy every craving and preference.
Start your day off right with a delicious breakfast buffet at the hotel's restaurant. Offering a variety of both local and international dishes, you can fuel up for a day of exploring Kuala Lumpur. For those who prefer a quick bite or a casual meal, the coffee shop is the perfect spot. Open 24 hours, it serves a selection of light snacks, sandwiches, and aromatic coffee.
For guests looking for a more formal dining experience, the hotel also boasts a halal restaurant. Here, you can savor mouthwatering Malaysian cuisine prepared with the finest ingredients. Whether you're in the mood for traditional flavors or contemporary twists, the talented chefs at Dorsett Grand Subang will surely impress your taste buds. With 24-hour room service available, you can even enjoy a delectable meal in the comfort of your own room.
Indulge in Luxurious Comfort at Dorsett Grand Subang
Experience the epitome of luxury and comfort at Dorsett Grand Subang in Kuala Lumpur, Malaysia. With a range of exquisite room offerings, you are sure to find the perfect accommodation to suit your needs. Choose from the Club Room, Deluxe Room, Dorsett Room, or the Executive Suite, each designed with your utmost comfort in mind.
The Club Room offers a spacious retreat spanning 35 square meters, featuring your choice of 2 Single Beds or 1 Double Bed. For those seeking a touch of elegance, the Deluxe Room provides a generous space of 30 square meters with the option of 2 Single Beds or 1 King Bed. The Dorsett Room, spanning 28 square meters, offers a cozy haven with either 1 King Bed or 2 Single Beds. For the ultimate indulgence, the Executive Suite boasts a lavish space of 67 square meters, complete with a luxurious 1 King Bed.
Booking your stay at Dorsett Grand Subang through Agoda ensures that you not only receive the best prices available, but also guarantees a hassle-free and convenient experience. With Agoda's user-friendly platform, you can easily browse through the various room options, compare prices, and secure your reservation with just a few clicks. Trust Agoda to provide you with the best deals and a seamless booking process, allowing you to focus on enjoying your stay at Dorsett Grand Subang.
Experience the Vibrant Lifestyle of Bandar Sunway
Nestled in the heart of Kuala Lumpur, Malaysia, the Dorsett Grand Subang offers a prime location in the bustling neighborhood of Bandar Sunway. Known for its vibrant lifestyle and endless entertainment options, Bandar Sunway is a haven for both locals and tourists alike.
One of the highlights of Bandar Sunway is the iconic Sunway Lagoon Theme Park, just a stone's throw away from the hotel. This sprawling amusement park offers a thrilling array of rides, water slides, and attractions, making it the perfect destination for families and thrill-seekers. From heart-pounding roller coasters to relaxing lazy rivers, Sunway Lagoon promises a day filled with fun and excitement.
Aside from the theme park, Bandar Sunway is also home to the renowned Sunway Pyramid Mall. With over 800 retail outlets, this colossal shopping complex is a shopaholic's paradise. From high-end fashion brands to local boutiques, there is something for everyone here. After a day of shopping, visitors can indulge in a wide range of dining options, from international cuisines to local delicacies, ensuring a gastronomic adventure like no other.
Convenient Transportation from Kuala Lumpur Airports to Dorsett Grand Subang
If you're planning a visit to Kuala Lumpur, Malaysia, and looking for a convenient and comfortable accommodation option, look no further than Dorsett Grand Subang. Located in the vibrant neighborhood of Bandar Sunway, this stylish hotel offers easy access to the city's attractions and is well-connected to the nearby airports.
For travelers arriving at Kuala Lumpur International Airport (KLIA), the most convenient way to reach Dorsett Grand Subang is by taxi or ride-hailing services. The journey takes approximately 40 minutes, depending on traffic conditions. Taxis are readily available at the airport, and ride-hailing services such as Grab are also popular and reliable options.
Another option for those arriving at KLIA is to take the KLIA Ekspres train to KL Sentral, the city's main transportation hub. From KL Sentral, you can easily transfer to the LRT Kelana Jaya Line and alight at the Kelana Jaya station. Dorsett Grand Subang is just a short walk from the station, making it a convenient choice for travelers using public transportation.
If you're flying into Sultan Abdul Aziz Shah Airport, also known as Subang Airport, you can reach Dorsett Grand Subang in just 15 minutes by taxi or ride-hailing services. The airport is located nearby, making it a convenient option for domestic flights or regional connections.
With its prime location and various transportation options, getting to Dorsett Grand Subang from the nearest airports is a breeze. Whether you prefer a taxi, ride-hailing service, or public transportation, you'll find it easy to reach this stylish hotel and start your Kuala Lumpur adventure.
Discover the Serene Surroundings of Dorsett Grand Subang
Nestled amidst a tranquil landscape, Dorsett Grand Subang offers a serene retreat away from the bustling city center of Kuala Lumpur, Malaysia. The hotel is conveniently located near several landmarks and attractions that cater to both leisure and business travelers. Just a short distance away, you will find MedSense Farmasi, a well-equipped pharmacy that ensures all your healthcare needs are met.
For those seeking outdoor recreation, Subang Lake is a picturesque spot where you can enjoy a leisurely stroll or indulge in a relaxing picnic amidst the lush greenery. If you're visiting with family, Nickelodeon Lost Lagoon is a must-visit attraction, offering thrilling water slides and exciting water-based activities for all ages.
For sports enthusiasts, Lake View Club provides a range of facilities including tennis courts, swimming pools, and a gymnasium. Whether you want to unwind or stay active, this club offers something for everyone. Additionally, Taman Subang Indah Kid's Playground & Family Park is the perfect place to spend quality time with your loved ones, featuring playgrounds and open spaces for children to run and play.
With its strategic location, Dorsett Grand Subang allows guests to explore the surrounding landmarks and attractions effortlessly, ensuring a memorable stay in Kuala Lumpur.
Convenient Public Transport Access at Dorsett Grand Subang
Located in the vibrant city of Kuala Lumpur, Malaysia, Dorsett Grand Subang offers easy access to various public transport stations, making it a convenient choice for both business and leisure travelers. One of the nearby stations is Setia Jaya KTM Station, which is just a short walk away from the hotel. This station provides excellent connectivity to other parts of the city, allowing guests to explore popular attractions, shopping malls, and business districts with ease.
Setia Jaya KTM Station is part of the KTM Komuter line, a reliable and efficient mode of transportation in Kuala Lumpur. From here, guests can easily reach iconic landmarks like the Petronas Twin Towers, Batu Caves, and Merdeka Square. The station is also well-connected to the city's major transportation hubs, such as KL Sentral, where guests can catch trains to the Kuala Lumpur International Airport (KLIA) and other parts of Malaysia. With Setia Jaya KTM Station just a stone's throw away, guests at Dorsett Grand Subang can enjoy the convenience and flexibility of exploring Kuala Lumpur's diverse offerings.
A Culinary Adventure in the Vicinity
When it comes to dining options near Dorsett Grand Subang, guests are spoiled for choice. Just a stone's throw away, you'll find a variety of restaurants that cater to every palate. Craving some mouthwatering Korean fried chicken? Head over to K Fry Urban Korean Sunway Pyramid for their crispy and flavorful creations. Seafood lovers can indulge in the freshest catches at Restauran Tian Tian Lai Seafood, while coffee enthusiasts can enjoy a fragrant cup of joe at Flower Girl Coffee. For a quick and satisfying meal, WOK HEY Sunway Pyramid and Subway - Sunway (College | University Gate 3) offer delicious options. Other nearby dining establishments include Restoran Good Days, Uncle Don's (Sunway Pyramid), SW Seafood Restaurant Sunway, McDonald's Sunway Pyramid, and Cho Gyu @ Bandar Sunway.
Shop 'til you drop at Sunway Pyramid and The Bottle's
Located just a stone's throw away from Dorsett Grand Subang, you'll find two of the most popular shopping landmarks in Kuala Lumpur. Sunway Pyramid, a massive shopping mall, offers a plethora of retail options, from high-end luxury brands to budget-friendly stores. With its iconic Egyptian-inspired architecture, this mall is not only a shopper's paradise but also a feast for the eyes. Indulge in some retail therapy, catch the latest blockbuster at the cinema, or satisfy your cravings at the wide range of dining options available.
If you're looking for something unique and offbeat, head over to The Bottle's. This trendy lifestyle concept store is a haven for fashionistas and design enthusiasts. Browse through their carefully curated collection of clothing, accessories, and home decor items, all housed in a charming boutique setting. Whether you're searching for a one-of-a-kind piece or simply want to soak up the creative atmosphere, The Bottle's is a must-visit destination.
With these incredible shopping landmarks right on your doorstep, Dorsett Grand Subang is the perfect choice for those who want to combine their love for shopping with a comfortable and luxurious stay.
Affordable Luxury at Dorsett Grand Subang
Experience the perfect blend of luxury and affordability at Dorsett Grand Subang, where the average price of a room is just $71. Compared to the average price of a hotel room in Kuala Lumpur, which stands at $58, Dorsett Grand Subang offers exceptional value for money without compromising on comfort or quality.
Located in the heart of Subang Jaya, this upscale hotel boasts elegantly designed rooms and suites that are equipped with modern amenities to ensure a comfortable stay. From plush bedding to spacious bathrooms, every detail has been carefully curated to provide guests with a truly indulgent experience.
With its strategic location, Dorsett Grand Subang offers easy access to popular attractions, shopping malls, and business districts. Whether you're visiting for business or leisure, this hotel provides a convenient and stylish base to explore all that Kuala Lumpur has to offer. Book your stay at Dorsett Grand Subang today and discover the perfect combination of luxury and affordability.
Exceptional Service and Friendly Staff
Dorsett Grand Subang is renowned for its excellent service and incredibly friendly staff. Guests have consistently praised the hotel for its warm and helpful staff, making their stay a memorable one. The overall experience is described as nice and perfect for families. The hotel's restaurant is highly recommended, serving great food that leaves guests satisfied. Many visitors express their intention to return to this hotel, impressed by the cleanliness, good amenities, and the friendliness of the hotel staff. With clean and comfortable rooms, the supportive and attentive staff ensure a pleasant and enjoyable stay for all guests.
Exquisite Comfort and Exceptional Staff Performance at Dorsett Grand Subang
With an impressive overall rating of 8.0, Dorsett Grand Subang in Kuala Lumpur, Malaysia, is a hotel that consistently exceeds expectations. Guests rave about the exquisite comfort and luxurious amenities provided, ensuring a truly memorable stay. The hotel's dedication to exceptional staff performance shines through with a remarkable rating of 8.0, reflecting the outstanding service and warm hospitality that guests receive throughout their stay.
One of the standout features of Dorsett Grand Subang is its commitment to cleanliness, which is evident in its impressive rating of 8.0. From the moment guests step foot into the hotel, they are greeted with impeccably maintained spaces that exude a sense of freshness and tranquility. The rooms are meticulously cleaned, providing a pristine environment for guests to relax and unwind. Whether it's the lobby, the restaurants, or the guest rooms, every corner of the hotel is spotless, ensuring a comfortable and hygienic experience for all.
Located in a prime location, with a rating of 8.1, Dorsett Grand Subang offers the perfect blend of convenience and serenity. Situated in the vibrant city of Kuala Lumpur, guests have easy access to a myriad of attractions, shopping centers, and entertainment options. Yet, the hotel is nestled in a tranquil setting, allowing guests to escape the hustle and bustle and enjoy a peaceful retreat. The combination of its strategic location and serene ambiance makes Dorsett Grand Subang an ideal choice for both business and leisure travelers alike.
Very good7.8
Facilities
Excellent8.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Very good
10 most recent verified ratings received by the property
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Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Sauna
Excellent Stay”
I had excellent stay at this property. The location was convenient, the staff was friendly and attentive, and the facilities were top-notch. The value for money was great, considering the quality of service and amenities provided. The cleanliness of the property was impeccable, which made me feel comfortable and the easy during my stay. Overall, I highly recommend this property to anyone looking for fanrastic experience. I recently stayed at this hotel and had an excellent experience. The location was convenient and the staff were friendly and helpful. The facilities were top-notch, providing everything I needed for a comfortable stay. The cleanliness of the property was impeccable, making me feel at ease during my time here. Additionally, the value for moncey was exceptional, as i felt i received great quality for the price paid. Overall, I highly recommend this hotel for anyone looking for a pleasent and hassle-free stay. I had a fantastic stay at this hotel. The facilites were top-notch, with an impressive pool and ample parking. The staff was friendly and accomodating, always ready to assist. The cleanliness of the property was impeccable, and the room size exceeded my expectations. The amenities provided were excellent, including hot water for a relaxing shower. The location was convenience, making it aesy to explore the surrounding area. Overall, i highly recommend this hotel for its exceptitonal value for money and would definitely stay here again!
Dear Naim, thank you so much for your exceptional rating. We are delighted to hear that you had an enjoyable stay with us and were impressed with our hotel's quality and services. We very much appreciate you feedback and look forward to having the opportunity to welcome you back in the future for another stay. Regards, Datin Christina Toh, Area General Manager
Grand Dorsett Subang”
I recently stayed at this 4-star hotel, and it exceeded all my expectations. The staff was incredibly attentive and friendly, making sure every detail of my stay was perfect. The room was spacious, impeccably clean, and well-appointed with modern amenities. The hotel’s restaurant offered a delightful variety of dishes, all of which were delicious and beautifully presented. Additionally, the location was ideal—convenient to local attractions yet peaceful enough for a relaxing stay. Overall, this hotel provided exceptional value and comfort. I would highly recommend it to anyone looking for a top-notch experience.
Dear Nur, thank you for taking the time to share your review with us. We are delighted to hear that you had an overall positive stay experience and were impressed with our hotel's quality and services. We will certainly share your compliments with our team here for which we are sure they will appreciate very much. Thank you for recommending our hotel to the other travelers and we look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager
Deceived”
Had a stay here for my wifes birthday booking through agoda, check in was at 3pm, however when i arrived at 2:55, the lady told me specifically that as i had booked through agoda, a third party website, the room was not ready yet, and will only be ready at 4+, or when they have cleaned the room, reception would give me a call. I am tired as i had worked through the night in a gov hospital, just wanting to get some rest and spend some time with my wife for her birthday. We sat at their restaurant and had tea time there until 4:30 all while waiting for their call and watch guest after guest that came after me check in without a hiccup. I approached reception and was finally given the key at 4:30pm and was told that i would be compensated with a later checkout at 2pm the next day. Upon entering the room, was given a deluxe room without a bathtub, however what is shown on agoda is that their deluxe room comes with a bathtub. Upon clarification with dorsett, the deluxe room with bathtub is subject to availability. Agoda should be held accountable for giving false information. On the day of checkout at 11:47, housekeeping came knocking at the door asking why he have not checked out yet. Then at 12:20 we received a call from reception asking why we have not left yet eventhough reception had told us we had late checkout. After the call, we promptly checked out at 12:30pm as we were clearly not welcomed at dorsett any longer. So thank you dorsett for the warm hospitality and agoda for the misleading information on behalf of dorsett. If you have the pleasure of staying here, i hope the receptionist at that time would have the courtesy of passing over the ‘minor’ detail of guest having a late checkout so the guest would not be disturbed and harassed. I would also suggest to kindly book through dorsetts website as booking through third party sites makes u second class in their eyes and are subject to the above treatment.
Dear King, we sincerely apologize for the disappointing experience you and your wife had during her recent birthday stay. We are truly sorry that we did not provide the memorable and enjoyable stay you both had hoped for. and it is disheartening to hear that we fell short in delivering the high standard of service and comfort that we strive to offer. Please be assured that we will immediately address the issues highlighted with the respective Managers to ensure that such problems do not occur in the future. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our guest experience. Thank you for bringing this matter to our attention. We genuinely value your patronage and look forward to the opportunity to exceed your expectations in the future. Regards, Datin Christina Toh, Area General Manager
Excellent”
The room key wasn’t working as soon as it was received so after lugging three kids up, had to go down and the person at the counter gave another room all together. The room was comfortable but there was a smell coming out of the toilet that just wouldnt go away. It came from the drains. The toilet door also wouldn’t close. The next day again the card didn’t work so had the kids just wait out of the door while i ran down to get it reactivated. Breakfast was good n kids loved the pool. Walking distance to eateries. Parking is rm 5 for the duration of the stay
Dear Aishah, thank you for sharing your feedback with us. We have noted your comments and sincerely apologizes for the inconvenience which you had experienced during your stay. Please understand that your comfort and satisfaction are our utmost priorities and we regret not meeting your expectations this time. Please be assured that we will immediately address the issues regarding the faulty room key card and smell in the room to ensure they are resolved. Our apologies again, and we hope to welcome you back in the near future. Regards, Datin Christina Toh, Area General Manager
Amazing 2-night stay”
I recently stayed at this hotel for two nights and had a wonderful experience. The food was great, with lots of options for in-room dining. The bed was very soft and extremely comfortable. The staff were very helpful and attentive, adding to the overall pleasant experience. The hotel's free WiFi disconnected occasionally but its not that big of a deal. I enjoyed my stay and will definitely be staying here again next time.
Dear Nur, thank you for taking the time to share your review with us. We are glad that you had an enjoyable stay and were impressed with the quality of food served. We strive to provide exceptional service and amenities to our guests and are delighted that we could do so for you. We will also address the wifi connection with our IT team to ensure that the necessary improvements are made. Thank you for your patronage and we most certainly look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager