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9 travelers have booked today.

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Hygiene Plus
Located in heart of Pattaya
Front desk [24-hour]
Airport transfer
Great Breakfast
Beach
Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
9 travelers have booked today.
Based on 4,936 verified reviews
8.1
8.0
7.9
7.8
7.8
7.5
Nearest transportation options
•
Bus Terminal is within 1.83 km
Location rating score
There are 95 places in walking distance!
| Value for money | 7.8 |
| Location rating | 8.0 |
| Nearest airport | U-Tapao International Airport (UTP) |
| Distance to airport | 31.8 km |
While lounging at Centara Pattaya Hotel, you can enjoy the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.
Centara Pattaya Hotel has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
While on holiday retreat with your family members, your kids can also enjoy the fun in sports and recreation facilities offered at Centara Pattaya Hotel such as kids pool.
At Centara Pattaya Hotel, travelers can take part in contactless check-in and check-out option offered by this property for your ease of use and safety.
Centara Pattaya Hotel's most popular month where verified guests travelers have stayed the most is in March.
Verified families with young children that have stayed at this property have given Centara Pattaya Hotel an average rating of 7.5. You can look up more comprehensive customer assessments and comments by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Centara Pattaya Hotel an average rating of 7.6. You can search for more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
Past group travelers that have stayed at this property have given Centara Pattaya Hotel an average rating of 7.9. You can find more detailed customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
Shopping options in Centara Pattaya Hotel’s Central Pattaya neighborhood comprises of Central Festival Pattaya Beach, Terminal 21 Pattaya, and Pattaya Night Bazaar.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated time frame may be charged an additional fee.
Wake up to an incredible buffet and continental breakfast at Centara Pattaya Hotel. Visitors can enjoy breakfast offered with an additional charge of 215 THB for children and 300 THB for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

Experience Luxury and Convenience at Centara Pattaya Hotel
Welcome to Centara Pattaya Hotel, a 4-star oasis of luxury and comfort nestled in the vibrant city of Pattaya, Thailand. With its prime location, just 90 minutes away from the airport, this hotel is the perfect choice for both leisure and business travelers.
As you step into Centara Pattaya Hotel, you'll be greeted by a warm and inviting atmosphere. The hotel boasts 152 well-appointed rooms, each thoughtfully designed to provide a comfortable and relaxing stay. Whether you're traveling alone, with a loved one, or with your family, you'll find the perfect accommodation option to suit your needs.
Check-in at Centara Pattaya Hotel begins at 03:00 PM, allowing you ample time to settle in and start your vacation. The hotel's friendly and attentive staff will be there to assist you every step of the way, ensuring a seamless check-in process. And when it's time to bid farewell to this haven of tranquility, check-out is until 12:00 PM, giving you plenty of time to pack up and say your goodbyes.
At Centara Pattaya Hotel, your comfort and convenience are of utmost importance. The hotel's child policy ensures a peaceful and relaxing stay for all guests. While children are welcome, please note that they may not stay free of charge, and there may be additional charges involved. This policy allows for a serene and uninterrupted experience for all guests, ensuring a truly rejuvenating stay.
Indulge in the luxurious amenities and services offered at Centara Pattaya Hotel. Take a dip in the sparkling swimming pool, unwind with a rejuvenating spa treatment, or savor a delectable meal at one of the hotel's exquisite dining venues. With its impeccable service, modern facilities, and convenient location, Centara Pattaya Hotel is the perfect choice for your next getaway in Pattaya, Thailand.
Unwind and Indulge in Centara Pattaya Hotel's Entertainment Facilities
At Centara Pattaya Hotel, you'll find an array of entertainment facilities that are designed to help you unwind and indulge during your stay. Whether you're in the mood for a relaxing drink, a rejuvenating spa treatment, or simply want to spend time in a tranquil garden, this hotel has it all.
Start your evening by heading to the hotel's bar, where you can enjoy a refreshing cocktail or a glass of wine. With a cozy and inviting ambiance, the bar is the perfect place to socialize with friends or meet fellow travelers. After a long day of exploring Pattaya, make your way to the sauna and steam room, where you can soothe your muscles and relax your mind. The heat and steam will melt away any tension, leaving you feeling refreshed and rejuvenated.
For the ultimate pampering experience, visit the hotel's spa. Indulge in a variety of treatments, from traditional Thai massages to soothing facials, all performed by skilled therapists. The spa's serene atmosphere and expert techniques will transport you to a state of pure bliss. If you prefer to be surrounded by nature, take a stroll through the hotel's lush garden. With its vibrant flowers and tranquil setting, the garden provides the perfect escape from the bustling city.
Centara Pattaya Hotel's entertainment facilities offer something for everyone, ensuring that your stay is both enjoyable and memorable. Whether you choose to unwind at the bar, relax in the sauna and steam room, indulge in a spa treatment, or explore the beautiful garden, you'll find yourself rejuvenated and ready to take on the wonders of Pattaya.
Stay Active and Energized at Centara Pattaya Hotel's Sports Facilities
Centara Pattaya Hotel is the perfect destination for sports enthusiasts looking to stay active and energized during their vacation. With a wide range of sports facilities available, guests can enjoy a variety of activities to keep fit and have fun.
Start your day with a refreshing swim in the indoor pool, where you can take a few laps and invigorate your senses. The indoor pool offers a serene and tranquil environment, allowing you to relax and unwind while enjoying the water.
For those who prefer to work out indoors, the hotel features a state-of-the-art fitness center. Equipped with modern exercise machines and equipment, this fitness center caters to all fitness levels. Whether you prefer cardio workouts or strength training, you'll find everything you need to stay in shape.
When the sun is shining, head to the outdoor pool for a refreshing dip. Surrounded by lush greenery and comfortable loungers, the outdoor pool is the perfect spot to soak up the sun and enjoy a leisurely swim. And if you're in the mood for a drink, the poolside bar conveniently serves a wide selection of refreshing beverages.
Best of all, the use of the fitness center is complimentary for all guests, allowing you to stay active without any additional cost. So pack your workout gear and get ready to make the most of your stay at Centara Pattaya Hotel's fantastic sports facilities.
Convenience Facilities at Centara Pattaya Hotel
Centara Pattaya Hotel offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services like laundry service, dry cleaning, and daily housekeeping, guests can relax and enjoy their time without worrying about cleaning their clothes or tidying up their rooms. The hotel also provides luggage storage for those who want to explore the city without carrying their bags around.
For added convenience, Centara Pattaya Hotel offers room service, allowing guests to enjoy delicious meals in the comfort of their own rooms. Safety deposit boxes are available to store valuable belongings securely, giving guests peace of mind during their stay. The hotel also has a concierge service to assist guests with any inquiries or requests they may have.
With Wi-Fi available in both public areas and all rooms, guests can stay connected and browse the internet at their convenience. Additionally, the hotel offers a designated smoking area for smokers, ensuring a comfortable environment for both smokers and non-smokers. For any last-minute needs, guests can visit the convenience store located on-site.
Overall, Centara Pattaya Hotel's convenience facilities cater to the needs of every guest, making it an ideal choice for both business and leisure travelers.
Convenient Transport Facilities at Centara Pattaya Hotel
At Centara Pattaya Hotel, we understand the importance of convenient transportation options for our guests. That's why we offer a range of transport facilities to ensure a hassle-free stay. Our airport transfer service allows you to start your vacation as soon as you land, with comfortable and reliable transportation to and from the airport.
If you're looking to explore the vibrant city of Pattaya, our tour desk can assist you in planning exciting excursions and sightseeing trips. For guests who prefer to drive themselves, we provide a car park onsite, free of charge. Additionally, our car hire service allows you to easily explore the surrounding areas at your own pace.
To make getting around even more convenient, we offer a shuttle service to popular attractions and shopping areas in Pattaya. If you need a taxi, our friendly staff can arrange one for you. For those looking to attend shows or events, our ticket service can help you secure tickets to the best entertainment options in town. At Centara Pattaya Hotel, we strive to make your stay as comfortable and convenient as possible, and our comprehensive transport facilities are just one of the ways we achieve this.
Modern Comfort and Convenience at Centara Pattaya Hotel
Experience a stay like no other at Centara Pattaya Hotel, where modern comfort and convenience await you. Each room is equipped with top-notch amenities to ensure a relaxing and enjoyable stay. Stay cool and comfortable with the air conditioning, and unwind after a long day with the plush bathrobes provided. Get ready for a night out with the convenient hair dryer, and catch up on your favorite shows with the television in your room. Quench your thirst with drinks from the well-stocked mini bar, and step out onto your own private balcony or terrace to enjoy the stunning views. Stay entertained with the satellite/cable TV, and keep your snacks fresh in the refrigerator provided. At Centara Pattaya Hotel, your comfort is our top priority.
Indulge in Culinary Delights at Centara Pattaya Hotel
At Centara Pattaya Hotel, dining is an experience to savor. With a range of dining facilities to choose from, guests can indulge in a variety of culinary delights throughout their stay.
Start your day with a delectable breakfast at the hotel's breakfast buffet. Offering a wide selection of both local and international dishes, you can fuel up for the day ahead in a vibrant and inviting atmosphere.
For a more relaxed dining experience, head to the hotel's coffee shop. Here, you can unwind with a freshly brewed cup of coffee or tea, accompanied by a selection of light bites and pastries. The cozy ambiance provides the perfect setting to catch up with friends or simply enjoy some quiet time.
If you prefer a more formal dining setting, the hotel's restaurant is the ideal choice. With a menu featuring an array of mouthwatering dishes, prepared by skilled chefs using the finest ingredients, you can indulge in a gastronomic journey that will delight your taste buds.
For those who prefer to dine in the comfort of their own room, room service is available around the clock. Whether you're craving a late-night snack or a full-course meal, the hotel's room service is prompt and efficient, ensuring that you can enjoy a delicious meal in the privacy of your own space.
With daily housekeeping, you can rest assured that your dining experience at Centara Pattaya Hotel will always be accompanied by a clean and inviting environment. So, whether you choose to explore the breakfast buffet, relax in the coffee shop, savor a meal at the restaurant, or enjoy room service, your dining experience at Centara Pattaya Hotel is guaranteed to be a memorable one.
Experience Comfort and Convenience at Centara Pattaya Hotel
Centara Pattaya Hotel offers a wide range of well-appointed rooms to suit every traveler's needs. From the spacious Deluxe King and Deluxe Twin rooms, perfect for solo or duo travelers, to the Family Room King+Bunk, ideal for families with young children, there is a room type to cater to every guest's preferences. For those seeking extra space and luxury, the Premium Deluxe King+Sofa bed room provides a generous 60 square meters of space, while the Residence One Bedroom King+Sofa bed offers a comfortable retreat with its 49 square meters of space and additional sofa bed. The Residence Two Bedroom options, including King+Queen, King+Twin, and Queen+Queen configurations, are perfect for larger groups or families traveling together. Booking any of these rooms on Agoda ensures that you will enjoy the best prices and a hassle-free experience, making your stay at Centara Pattaya Hotel even more memorable.
Discover the Vibrant Heart of Pattaya at Centara Pattaya Hotel
Nestled in the bustling Central Pattaya, Centara Pattaya Hotel is the perfect base for exploring the vibrant heart of this popular beachside city in Thailand. Located just a stone's throw away from the stunning Pattaya Beach, guests can enjoy easy access to the crystal-clear waters and golden sands that have made this destination famous.
Step outside the hotel, and you'll find yourself immersed in a world of entertainment, shopping, and dining options. Central Festival Pattaya, one of the largest shopping malls in Southeast Asia, is just a short walk away, offering a wide array of international brands, local boutiques, and delicious food stalls. For those seeking a taste of Pattaya's vibrant nightlife, the famous Walking Street is also within easy reach, where you can dance the night away in the city's lively clubs and bars.
If you're looking to explore Pattaya's cultural heritage, the Sanctuary of Truth is a must-visit attraction. This awe-inspiring wooden temple, located just a short drive from the hotel, showcases intricate carvings and architectural marvels that pay homage to Thai art and philosophy. Additionally, the nearby Nong Nooch Tropical Garden offers a tranquil escape, with beautifully landscaped gardens, traditional Thai performances, and even an elephant show.
Whether you're seeking relaxation, adventure, or a taste of local culture, Centara Pattaya Hotel's prime location in Central Pattaya ensures that you're never far from the city's most exciting attractions. Book your stay today and experience the best of Pattaya right at your doorstep.
Convenient Airport Transfers to Centara Pattaya Hotel
Located in the heart of Central Pattaya, Centara Pattaya Hotel offers a convenient and comfortable stay for travelers visiting the vibrant city of Pattaya, Thailand. Getting to the hotel from the nearest airports is a breeze, thanks to the various transportation options available.
If you are flying into Suvarnabhumi Airport, the main international airport in Bangkok, you can choose to take a private taxi or a shared airport shuttle to reach Centara Pattaya Hotel. The journey takes approximately 1.5 to 2 hours, depending on traffic conditions. Alternatively, you can also opt for a hassle-free pre-booked transfer service, which ensures a smooth and comfortable ride directly to the hotel.
For those arriving at U-Tapao Rayong-Pattaya International Airport, which is located closer to Pattaya, you have several transportation options to reach Centara Pattaya Hotel. The most convenient way is to book a private taxi or arrange for a hotel transfer in advance. The journey from U-Tapao Airport to the hotel takes around 45 minutes to 1 hour, depending on traffic.
Once you arrive at Centara Pattaya Hotel, you will be greeted with warm Thai hospitality and a range of amenities to make your stay memorable. The hotel features spacious and well-appointed rooms, a rooftop swimming pool with panoramic views, a fitness center, and a variety of dining options. With its central location, you'll have easy access to Pattaya's famous attractions, shopping malls, and vibrant nightlife. Whether you're traveling for business or leisure, Centara Pattaya Hotel is the perfect choice for a comfortable and convenient stay in Pattaya.
Convenience and Accessibility at Centara Pattaya Hotel
Centara Pattaya Hotel is situated in a prime location, surrounded by various landmarks and attractions that offer convenience and accessibility to guests. Just a stone's throw away from the hotel, you will find Guardian Pharmacy, Green Bottle Pub, and Drug Center, making it easy for guests to purchase any essentials or enjoy a refreshing drink at the nearby pub.
For those in need of medical services, Pattaya City Hospital and Dental Square Clinic are within close proximity, ensuring that guests have access to healthcare facilities. Additionally, Pimploy Dental Clinic and Dental Ideas are nearby, providing dental services for those seeking treatments or check-ups.
If you're looking to explore the local area, Max Valu and Prima Pharmacy are within walking distance, offering a range of products and groceries. With these landmarks and attractions nearby, Centara Pattaya Hotel ensures that guests have everything they need at their fingertips, making for a convenient and enjoyable stay.
A Culinary Adventure Awaits
Centara Pattaya Hotel is surrounded by a plethora of dining options that cater to every palate. For those craving authentic Indian cuisine, Govindam Indian Restaurant is a must-visit, offering 100% pure vegetarian and Jain food. Jai Jinendra Restaurant is another excellent choice for delicious Indian dishes. Prajanban Restaurant is perfect for those seeking traditional Thai flavors, while Casa Pascal Restaurant serves up delectable European cuisine. If you're in the mood for some British pub grub, head to Robin Hood Tavern, or indulge in succulent steaks at Patrick's Steakhouse. Dang Dum Pattaya Restaurant is a popular spot for those craving local Thai dishes, and Five Star J Vegan & Vegetarian Restaurant is a haven for vegans and vegetarians. For a casual dining experience, Cheap Charlie's is the place to be, and Leng Kee Restaurant offers a variety of delectable options. With such a diverse range of culinary delights just steps away from the hotel, guests at Centara Pattaya Hotel are truly spoiled for choice.
Shop till you drop at Centara Pattaya Hotel's surrounding shopping landmarks
Centara Pattaya Hotel is situated in a prime location surrounded by a plethora of shopping landmarks. Just a stone's throw away, ParadiseTailor offers a wide range of tailor-made clothing options, ensuring that you leave with the perfect fit. For luxury shopping, the King Power Pattaya Complex is a must-visit, where you can browse through high-end brands and indulge in duty-free shopping. Robinson's International Tailor is another nearby destination for those looking for bespoke suits and dresses. If you're in need of groceries or household items, Big C Extra is conveniently located within walking distance. Welcome Town Shopping District is a vibrant area filled with shops, boutiques, and street vendors, perfect for finding unique souvenirs and local handicrafts. For nature enthusiasts, a visit to Siriphon Orchid Farm is a must, where you can immerse yourself in the beauty of Thailand's national flower. Fashionistas will love exploring Ama Fashion and Jacquard Bespoke Tailoring, both offering trendy and stylish clothing options. Lastly, Harbor Pattaya and Lukdod Pattaya are popular shopping malls nearby, featuring a wide selection of shops, restaurants, and entertainment options. With all these shopping landmarks in close proximity, Centara Pattaya Hotel is the perfect base for a memorable shopping spree in Pattaya.
Affordable Luxury at Centara Pattaya Hotel
Experience the perfect blend of luxury and affordability at Centara Pattaya Hotel. With an average room price of just $40, you can enjoy all the comforts and amenities of a high-end hotel without breaking the bank. Compared to the average price of a hotel room in Pattaya, which is $80, Centara Pattaya Hotel offers exceptional value for money.
At Centara Pattaya Hotel, you'll find spacious and elegantly designed rooms that are equipped with modern amenities to ensure a comfortable stay. Whether you're traveling for business or leisure, you'll appreciate the attention to detail and the warm hospitality that the hotel offers. From the moment you step into the lobby, you'll be greeted by friendly staff who are committed to making your stay memorable.
In addition to its affordable pricing, Centara Pattaya Hotel also boasts a prime location in the heart of Pattaya. Situated near the city's vibrant entertainment and shopping districts, you'll have easy access to a wide range of attractions and activities. Whether you're looking to explore the famous Walking Street, relax on the beautiful beaches, or indulge in some retail therapy, everything is just a short distance away.
Don't miss out on the opportunity to experience luxury at an affordable price. Book your stay at Centara Pattaya Hotel and enjoy a memorable and budget-friendly getaway in Pattaya.
Fantastic Pool and Friendly Staff
Centara Pattaya Hotel has received rave reviews from its customers, who have highlighted the wonderful pool and the great staff. Guests have praised the hotel for its clean and comfortable rooms, convenient location, and friendly staff. The hotel offers great value for money, with a beautiful pool, a well-equipped fitness center, and a nice restaurant. The staff at Centara Pattaya Hotel is known for being very helpful, friendly, and accommodating. With its fantastic pool and attentive staff, this hotel is the perfect choice for a memorable stay in Pattaya.
Exceptional Customer Ratings at Centara Pattaya Hotel
Centara Pattaya Hotel in Pattaya, Thailand has received exceptional customer ratings, making it a top choice for travelers seeking a memorable and comfortable stay. With an overall rating of 7.7, guests have praised the hotel for its excellent value for money, ensuring that every penny spent is well worth it. The hotel's facilities, rated at 7.4, provide guests with a wide range of amenities and services, ensuring a convenient and enjoyable stay.
When it comes to dining, Centara Pattaya Hotel has received a rating of 7.1, indicating that guests have been satisfied with the food options available. The hotel's cleanliness, rated at 7.7, is highly appreciated by guests, ensuring a hygienic and well-maintained environment throughout their stay.
Centara Pattaya Hotel's prime location, rated at 7.8, offers guests easy access to the vibrant city of Pattaya, with its bustling markets, vibrant nightlife, and stunning beaches. The hotel's comfortable accommodations, rated at 7.9, provide guests with a cozy and relaxing atmosphere, allowing them to unwind after a day of exploring the city.
One of the standout features of Centara Pattaya Hotel is its exceptional staff performance, rated at 8.0. Guests have consistently praised the hotel's staff for their professionalism, friendliness, and willingness to go above and beyond to ensure a pleasant stay. From the moment guests arrive until their departure, the staff at Centara Pattaya Hotel strives to provide top-notch service and create a memorable experience for every guest.
With such outstanding customer ratings, Centara Pattaya Hotel is undoubtedly a fantastic choice for travelers seeking a delightful stay in Pattaya, Thailand.
Very good7.5
Facilities
Very good8.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The water park and playground will be temporarily closed according to the government regulations.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Very good
10 most recent verified ratings received by the property
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This hotel is a great option for beachgoers and entertainment seekers. Guests appreciate its convenient location, friendly staff, and well-maintained rooms with comfortable balconies offering scenic views. The hotel is also responsive to guests' needs. Additionally, it provides excellent value for money with affordable rates for a quality stay.
Few guests reported disturbance from loud disruptive guests, causing noise issues during their stay.
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I have very good experience at this hotel. The staff were incredibly welcoming and attentive my room was very clean comfortable bed. Excellent breakfast,very good location. I recommend this hotel definitely.
Dear Sasa, Thank you very much for sharing your wonderful experience with us. We’re thrilled to hear that you enjoyed our welcoming and attentive staff, the cleanliness and comfort of your room, and our excellent breakfast. It’s also great to know that you appreciated our convenient location. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Sincerely Yours, The Management
This is a great hotel located in north Pattaya. Room was clean and very spacious. Staff were very helpful with a smooth check in and check out process. Only complaint is the breakfast buffet was lacking. Would definitely recommend.
Dear Oluwagbemiga, Thank you very much for taking the time to sharing your experience. We’re delighted to hear that you and your family enjoyed our spacious rooms, convenient location, and the warm service from our team. We appreciate your feedback regarding the breakfast buffet and will review it with our culinary team to make improvements. We’re grateful for your recommendation and look forward to welcoming you back again soon. Sincerely Yours, The Management
The stay was pleasant despite a few minor things that needs fixing. The shower area was not fully waterproof at the bottom (gap of 1cm) letting the water go out of the area. We had to use a second bath mat to stop the water from overflowing. Another room had room service and one morning we saw their plates on the floor waiting for the staff to take it during their cleaning round. Well, the plates stayed there for 3 days... They were immediately removed when I let the staff know during the check-out. Other than that; it's quite good and the staff was very nice, always.
Dear Christopher, What a great review many thanks for staying with us and delighted you enjoyed your stay overall.. We also wish to thank you for your honest feedback and particularly for your comments on where we could improve. Feedback is so important to us and your highlighted points have been communicated to the teams and management for action. Kindest regards, The Management
Centan Marina is accessible by songthaew or within walking distance to Terminal 21, and there are Korean restaurants nearby, which is nice. However, for those who might find it uncomfortable, please note that there are many people from the country with the highest population in the world. The facilities are cleaned well, but during times of high humidity, you should frequently ventilate the indoors to make your stay comfortable.
Dear Chong, Thank you very much for your detailed feedback. We're glad you found our location convenient with easy access to Central Marina, Terminal 21, and nearby dining options. We also appreciate your comments regarding the guest mix and the importance of ventilation in humid weather. Your insights help us better understand our guests’ needs. May I take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again. Sincerely Yours, The Management
Airport transfer
480 meters to the beach
Currency exchange
Located in heart of Pattaya
“5 "Comfortable Stay After Room Change – Great for Families!”
I stayed here with my young child and overall, the experience was good, especially after the room change. On Day 1, we were placed in Tower A, but unfortunately, the room had continuous air conditioning issues. Every time we turned off the AC or opened the balcony door, it would stop working. I reported the issue multiple times, and while maintenance came to fix it, the problem kept recurring. The morning reception staff were very polite, professional, and helpful, which I really appreciated. However, the night staff were less cooperative — I requested a room change due to the AC not working properly, but instead of assisting or offering alternatives, the staff just told me to go back to the same room and wait for maintenance again. This response was disappointing. I raised a complaint through Agoda customer chat and expressed my concerns. Thankfully, the next morning, the hotel staff moved us to Tower B, and the new room was excellent — clean, cool, spacious, and very comfortable. The rest of our stay was pleasant and enjoyable, and I felt it was a safe and relaxing environment for my child. Pros: Good location and facilities Very comfortable room in Tower B Safe and family-friendly Professional and helpful morning staff Cons: Poor experience with Tower A room Uncooperative night staff Delayed resolution of AC problem I’d recommend this hotel, but I strongly suggest requesting a room in Tower B for a better experience. The management should also improve staff training for nighttime support.
Dear Touseef, Thank you very much for your detailed feedback. We're glad to hear that your overall experience turned out to be positive, especially after moving to Tower B and finding a room that was clean, cool, and comfortable for you and your child. We’re also pleased to know our morning staff made a good impression with their professionalism and care. However, we sincerely apologize for the inconvenience you faced on your first night — especially with the recurring AC issues and the unhelpful response from our night team. Your comments have been noted and will be addressed with the relevant departments to ensure better training and more consistent support at all times of the day. We truly appreciate your patience and understanding, and we’re happy that your stay ended on a high note. Thank you for recommending us, and we hope to have the opportunity to welcome you again for an even smoother and more enjoyable stay. Sincerely Yours, The Management